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Sunday, May 11, 2008

The shodown

Congratulations Pizza Hut, you have officially turned me off from your service for good. After taking a good look at their brochure for about 15 minutes, and deciding to order something special this mother's day, other than the usual '2 Canadian pizzas' order, I phoned in to their hotline and was very shocked to get a busy signal. I thought I had dialed a wrong number and checked the brochure again. It was having promotions from March to April 2008, so I was sure I hadn't dialed the wrong number. Why was I shocked? Namely because I had always ordered from their closest rival, Canadian Pizza and had NEVER come across a busy line before. And considering that Pizza Hut (PH) is much more established than CP (by many years), I was truly shocked that their operator system is still so primitive. I had started calling in at 5.10pm and was unsuccessful for half an hour (and who knows how long more if I hadn't switched to good old CP).

Anyway, after 10 minutes of the busy line, I went to their website to see if I could order from online (as their brochure listed the website close to their hotline number). No such luck. Ok, I admit that their website was pretty cool and sophisticated with glamourous pictures and animated features, but they didn't have a system like McDonald's where one could place their orders online. SO, i moved on to CP's website, although the website was a little messy visually and were lacking in pictures of their food, and certain information (like, what exactly is a Sheperd's pie?? what's the difference between that and lasagne?), I still managed to think about my orders and got ready to call them. I didn't like all the combo meals they offered, they didn't have friendly 'family meals' for 4-5 members, so once again, I chose to order their trusty 2 4 1 deal with triple side orders: cheesy chicken balls (it sounded so funny when the operator pronounced it quickly), potato wedges and Lasagne (for mum of course). :D

And of course, I could get through the line in a second. And was also pleasantly surprised that free drinks (I'm guessing two bottles of soft drinks) was going to be included in my order.

Canandian Pizza, you rock for your impeccable service and I promise to continue only ordering from you. *Muacks*

Labels: canadian pizza, mother's day

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